Refund policy

1. Digital Products Policy

At Cosmic Creator Digital, we sell digital products only. Due to the nature of digital downloads, all sales are final and non-refundable once the product has been delivered or accessed.

Because digital products cannot be returned physically, we do not offer returns, exchanges, or cancellations after purchase.

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2. Exceptions (If Applicable)

We may offer a refund or replacement under the following conditions:

• You did not receive your product after purchase
• The file is corrupted, damaged, or cannot be accessed
• You received the wrong product

In such cases, please contact us within 3 days of purchase with proof of the issue.

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3. Duplicate Purchases

If you accidentally purchased the same product more than once, contact us within 24 hours, and we will review your request for a possible refund.

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4. How to Request Support

To report an issue, please contact us with:

• Your order number
• Proof of purchase
• Clear description of the problem

📧 Email: [your email here]

We aim to respond within 24–48 hours.

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5. Chargebacks & Disputes

Initiating a chargeback without contacting us first may result in a permanent ban from purchasing from our store. We are always happy to resolve issues directly.

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6. Policy Agreement

By purchasing from our store, you agree to this Return & Refund Policy.